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This policy explains how orders placed through coraliex.com are processed, prepared, shipped, tracked and handled when delivery issues arise.
Orders are normally processed within 2–4 business days after payment has been successfully confirmed.
During holidays, promotional periods, unusually high order volume or other peak periods, processing may require up to 5 business days.
Processing time is separate from shipping transit time.
For standard shipping to supported destinations in the United States, estimated transit time is generally 10–15 business days after dispatch.
Delivery estimates are not guaranteed arrival dates. Actual delivery times may vary because of destination, carrier operations, customs procedures where applicable, weather conditions, seasonal volume or other transportation circumstances outside our direct control.
Available shipping methods and applicable shipping charges are calculated or displayed during checkout before payment is completed.
Customers can review the applicable shipping cost before submitting an order.
Depending on inventory availability, product location, product type and delivery destination, orders may be fulfilled from our facilities or designated fulfillment partners.
The physical shipping origin may therefore differ from our registered business address.
𝐜𝐨𝐫𝐚𝐥𝐢𝐞𝐱™ offers fragrance and decorative home products that may include ceramic, glass, wax, fragrance liquids, diffusers, incense accessories and electrical fragrance devices.
Fragile products are prepared with protective packaging appropriate to the item. However, packages may still experience handling during transportation.
Certain fragrance liquids, refills or similar products may also be subject to carrier, routing or destination restrictions. Where necessary, a different shipping method or fulfillment route may be used.
Once an order has been dispatched, available tracking information will normally be provided by email or through the applicable order-tracking method.
Please allow a reasonable period after shipment for carrier tracking activity to appear. In some cases, the first carrier scan may not appear immediately.
If tracking has not updated for an extended period or your shipment appears unusually delayed, contact service@coraliex.com with your order number.
We will review the available shipment information and, where appropriate, work with the carrier or fulfillment provider to determine a reasonable next step.
If a shipment appears lost, contact us with your order number and available tracking information.
If tracking shows “Delivered” but the parcel cannot be located, first check your mailbox, delivery area, reception desk, household members, neighbors and any carrier delivery notices.
If the parcel remains missing after reasonable checks, contact customer support so the circumstances can be reviewed.
Customers are responsible for providing complete and accurate shipping information during checkout.
If you notice an address error after submitting an order, contact us as soon as possible. Address changes cannot be guaranteed once fulfillment or shipment has started.
Additional delivery costs resulting from an incorrect or incomplete address provided by the customer may, where applicable, remain the customer’s responsibility.
An order may occasionally be divided into more than one shipment because of product location, product type, inventory availability or carrier requirements.
Separate tracking details may be provided when this occurs. Receiving one parcel does not necessarily mean the entire order has already been delivered.
Because some 𝐜𝐨𝐫𝐚𝐥𝐢𝐞𝐱™ products may contain glass, ceramic, wax or fragrance liquid, please inspect the package when it arrives.
If an item arrives broken, visibly damaged, leaking, incomplete or incorrect, contact service@coraliex.com and include:
Please keep the affected item and packaging until the issue has been reviewed, unless disposal is necessary for immediate safety reasons.
Shipping availability may vary depending on the destination, product type and carrier rules.
Certain fragrance liquids, refills, electrical items or other products may require specific shipping methods or may not be available to every destination.
If a product cannot be shipped to the address entered, the available options will generally be reflected during checkout or communicated by customer support where necessary.
Where international shipping is offered, delivery times may be affected by customs processing, local carrier operations and destination-specific procedures.
Applicable import duties, taxes or customs-related charges may depend on the destination and the terms displayed or applicable to the order.
Contact service@coraliex.com and include your order number and tracking information where available. Customer support is available 8:00 AM–6:00 PM China Standard Time (UTC+8).
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