Privacy Policy

Privacy Policy

𝐜𝐨𝐫𝐚𝐥𝐢𝐞𝐱™ · PRIVACY

Privacy Policy

This Privacy Policy explains how 𝐜𝐨𝐫𝐚𝐥𝐢𝐞𝐱™ collects, uses, stores, and shares information when you visit coraliex.com, make a purchase, contact customer support, or otherwise interact with our online store.

Information
Collected for Store Operations
Security
Reasonable Safeguards
Your Rights
Access, Correction & Other Requests

Information We
May Collect

Depending on how you interact with coraliex.com, we may collect information such as:

  • Name, billing address, shipping address, email address, and telephone number.
  • Order details, purchased products, transaction history, and customer-support communications.
  • Payment-related information processed through our checkout and payment providers.
  • Device, browser, IP address, approximate location, website activity, and technical information.
  • Marketing preferences, cookie choices, and communication preferences.

How Information
Is Collected

Information may be collected directly from you when you place an order, complete checkout, create or use an account, contact customer support, submit information through a form, or communicate with us.

Certain technical information may also be collected automatically through cookies, pixels, log files, analytics tools, and similar technologies.


Why We Use
Personal Information

We may use personal information for purposes including:

  • Processing and fulfilling orders.
  • Arranging shipping and delivery.
  • Providing tracking and order updates.
  • Processing returns, refunds, cancellations, and customer-service requests.
  • Preventing fraud and protecting website and transaction security.
  • Improving store functionality, usability, and customer experience.
  • Sending marketing communications where permitted or requested.
  • Meeting applicable legal, accounting, tax, and regulatory requirements.

Cookies &
Similar Technologies

coraliex.com and supporting services may use cookies, pixels, local storage, tags, log files, and similar technologies.

These technologies may support essential website functions, checkout, security, shopping-cart functionality, preferences, analytics, performance measurement, and marketing where permitted.

Your browser or device may allow you to manage certain cookie settings. Disabling some cookies may affect website functionality.


Service Providers
& Disclosure

We may disclose information to service providers where reasonably necessary to operate the store and provide requested services.

This may include providers involved in:

  • Ecommerce and website hosting.
  • Payment processing.
  • Order fulfillment.
  • Shipping and logistics.
  • Customer communications.
  • Fraud prevention and security.
  • Analytics and website performance.
  • Marketing and advertising, where applicable.

Sale, Sharing
& Advertising

Depending on applicable privacy law and the technologies used by the store, certain advertising or analytics activities may be classified as “sharing,” “sale,” or targeted advertising.

Where required, eligible users may have rights to opt out of certain uses of personal information for targeted advertising or similar purposes.


Shopify

Our online store uses Shopify to support ecommerce functionality, including store hosting, checkout, and related services.

Information processed through Shopify may also be subject to Shopify's own privacy practices and service terms.


Data
Retention

We retain personal information for as long as reasonably necessary for the purposes described in this policy, including fulfilling orders, maintaining business records, resolving disputes, preventing fraud, and meeting legal obligations.

Retention periods may vary depending on the type of information, the purpose for which it was collected, and applicable requirements.


Your Privacy
Rights

Depending on your location and applicable law, you may have rights concerning your personal information.

These may include rights to:

  • Request access to certain personal information.
  • Request correction of inaccurate information.
  • Request deletion in certain circumstances.
  • Request information about certain disclosures.
  • Object to or restrict certain processing.
  • Withdraw consent where processing is based on consent.
  • Opt out of certain marketing or targeted-advertising activities where applicable.

Submitting a
Privacy Request

To submit a privacy-related request, contact service@coraliex.com .

We may need to verify your identity or request additional information before completing certain privacy requests.

Where applicable, an authorized representative may submit a request on your behalf, subject to appropriate verification.


Marketing
Communications

Where permitted, we may send promotional emails or other marketing communications if you have requested them or if applicable law otherwise permits.

You may unsubscribe from promotional emails using the unsubscribe option included in the message or by contacting customer support.

Transactional communications concerning orders, shipping, account security, or customer support may still be sent where necessary.


Information
Security

We use reasonable technical and organizational measures intended to protect personal information against unauthorized access, misuse, loss, alteration, or disclosure.

No internet service, transmission method, or electronic storage system can be guaranteed to be completely secure.

Security reminder: Do not send complete payment-card numbers, card security codes, online banking passwords, or full banking credentials to customer support by email.

Children's
Privacy

coraliex.com is not intended to knowingly collect personal information from children in circumstances prohibited by applicable law.

If you believe that a child has provided personal information improperly, please contact us so that we can review the matter.


International
Processing

Because our store, service providers, fulfillment providers, technology providers, and customers may be located in different jurisdictions, personal information may be processed or stored outside your place of residence.

Where required, appropriate legal mechanisms or safeguards may be used for international data processing.


Third-Party Services
& Links

coraliex.com may contain links to third-party websites, applications, platforms, or services.

We are not responsible for the privacy practices or content of third-party services that operate independently from us.

We recommend reviewing the privacy information provided by those services before submitting personal information.


Changes to
This Policy

We may update this Privacy Policy when our store, technology, services, business practices, or applicable requirements change.

Any updates to this Privacy Policy will be posted on this page.

Have a privacy question?

Contact 𝐜𝐨𝐫𝐚𝐥𝐢𝐞𝐱™ customer support. We aim to respond within 24 hours. Customer service is available from 8:00 AM to 6:00 PM China Standard Time (UTC+8).

Contact Customer Support
Company Details

Business Information

𝐜𝐨𝐫𝐚𝐥𝐢𝐞𝐱™
Brand Name
𝐜𝐨𝐫𝐚𝐥𝐢𝐞𝐱™
Legal Company Name
Hangzhou Chunhejingming Cultural Technology Co., Ltd.
Owner
Zhan Xinyu
Business Address
Room 1523, Building 6,
Zhongsha Jinzuo,
No. 228 Shangsha Road,
Xiasha Subdistrict,
Qiantang District,
Hangzhou City,
Zhejiang Province,
China
Unified Social Credit Code
91330114MAKB23803K
Customer Support Email
Customer Support Phone
Standard Time
China Standard Time (UTC+8)
Customer Service Hours
8:00 AM – 6:00 PM
China Standard Time (UTC+8)