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This policy explains return eligibility, return requests, product-condition requirements, return shipping responsibility, refunds, damaged or leaking products, and cancellation requests for purchases made through coraliex.com.
Eligible products may be returned within 30 calendar days after confirmed delivery.
The return request should be submitted within this period. Products submitted outside the applicable return window may not qualify for a standard return unless otherwise required by applicable law.
For a standard preference-based return, an item should generally:
We may request photographs before authorizing a return where product condition needs to be confirmed.
Because the 𝐜𝐨𝐫𝐚𝐥𝐢𝐞𝐱™ collection includes candles, fragrance products, ceramic and glass objects, incense accessories, wax warmers and electrical diffusers, eligibility may depend on how the product has been used.
These conditions do not prevent you from contacting us about a product that arrived damaged, defective, leaking, incorrect or incomplete.
Before returning an item, contact service@coraliex.com .
Please provide:
Customer support will review the request and provide the next applicable step.
Our registered business address is not automatically the warehouse used to receive returned products.
After your return request has been reviewed and approved, customer support will provide the applicable return instructions and the appropriate return destination.
Products sent without authorization or to an incorrect destination may experience delays and may not be processed correctly.
Preference-based returns: if an eligible product is returned because of a change of mind, scent preference, aesthetic preference, or another reason not caused by a product or fulfillment issue, the customer is generally responsible for applicable return shipping costs.
Damaged, defective, leaking, incorrect, incomplete or materially misdescribed products: if the confirmed problem is attributable to the product or our fulfillment process, we will provide an appropriate replacement, refund or return solution without requiring the customer to bear additional costs resulting from that error.
We do not charge a separate restocking fee for an approved standard return.
Returned products may be inspected after receipt to confirm that the applicable return conditions have been satisfied.
The inspection may consider the product’s condition, completeness, accessories, packaging and evidence of use.
If the returned item does not reasonably match the approved return request, customer support may contact you before the return is finalized.
Once an approved returned product has been received, inspected and accepted, eligible refunds are issued to the original payment method.
Our refund processing generally takes 5–10 business days after approval.
Your bank, card issuer or payment provider may require additional processing time before the refunded amount appears in your account.
If your order arrives damaged, broken, leaking, defective, incorrect, incomplete or materially different from the product description, contact us as soon as reasonably possible.
For glass, ceramic, liquid fragrance, wax or other fragile products, please retain the affected item and shipping packaging while the issue is being reviewed, unless disposal is immediately necessary for safety reasons.
Please provide your order number together with clear photographs or videos showing:
After reviewing the available evidence, we will determine an appropriate replacement, refund or return solution based on the circumstances.
Some decorative items may exhibit minor differences in color, glaze, texture, pattern, surface finish or form due to material characteristics or normal manufacturing variation.
Similarly, fragrance perception can vary depending on room conditions and individual scent perception.
Reasonable aesthetic or fragrance differences that are consistent with the product description are not automatically treated as manufacturing defects.
Direct exchanges may not always be available for every product or destination.
If you would like a different product, size, finish or variation, contact customer support to determine the available options.
In some cases, the appropriate process may be to complete an approved return and place a new order.
If you wish to cancel an order, contact service@coraliex.com as soon as possible.
We will make a reasonable effort to process cancellation requests received before fulfillment begins.
Cancellation cannot be guaranteed once the order has entered fulfillment, packing or shipment.
No cancellation fee is charged when an order is successfully canceled before fulfillment.
Products purchased during a promotion or sale are generally subject to the same return eligibility requirements unless the product or offer is clearly identified as final sale or otherwise non-returnable.
If a multi-item promotional offer is returned only in part, any applicable refund may reflect the value of the items retained and the terms of the promotion.
Nothing in this policy is intended to exclude or restrict consumer rights that cannot lawfully be excluded under applicable law.
Where mandatory consumer protections provide additional rights or remedies, those requirements will apply as required.
Contact service@coraliex.com before sending any product back. Include your order number and photographs or videos where relevant. Customer support is available 8:00 AM–6:00 PM China Standard Time (UTC+8).
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