Customer Support

Email service@coraliex.com or call +86 18718040454 .

When contacting us about an existing order, please include your order number and the email address used when placing the order.

If your inquiry concerns a damaged, defective, incorrect, incomplete or materially misdescribed item, please include clear photographs or videos where relevant.

Return Requests

Please contact customer support before sending any product back.

After a return request has been reviewed and approved, our support team will provide the applicable return instructions and return destination.

Do not automatically send returns to our registered business address unless customer support specifically instructs you to do so.

Order & Shipping Questions

For questions about order status, tracking information, delivery updates or address-related concerns, contact our support team and include your order number whenever possible.

Tracking availability and delivery updates can vary depending on the shipping service and destination. Our support team can help review the information currently available for your order.