𝐜𝐨𝐫𝐚𝐥𝐢𝐞𝐱™ is owned and operated by Hangzhou Chunhejingming Cultural Technology Co., Ltd.

Registered business address: Room 1523, Building 6, Zhongsha Jinzuo, No. 228 Shangsha Road, Xiasha Subdistrict, Qiantang District, Hangzhou City, Zhejiang Province, China.

Orders are normally processed within 2–4 business days after payment confirmation.

During holidays, promotional periods or unusually high order volume, processing may require up to 5 business days.

For standard delivery to supported United States destinations, estimated transit time is generally 10–15 business days after dispatch.

Delivery estimates may vary according to destination, carrier conditions, customs or transport disruptions.

Available shipping methods and applicable shipping charges are displayed during checkout before payment is completed.

Depending on inventory availability, product type and delivery destination, orders may be fulfilled from our facilities or designated fulfillment partners.

The physical shipping origin may therefore differ from our registered business address.

Once your order has been dispatched, available tracking information will normally be provided by email or through the applicable order-tracking method.

If tracking has not updated for an extended period, your shipment appears lost, or a delivered package cannot be located after reasonable checks, contact service@coraliex.com with your order number.

No. Fragrance perception is subjective and can vary depending on room size, ventilation, temperature, fragrance concentration and individual sensitivity.

Product descriptions are intended to communicate the general scent profile rather than guarantee an identical experience in every environment.

Minor variations in color, surface texture, glaze, finish or pattern may occur between individual pieces, particularly with ceramic, stone-look or decorative materials.

Small aesthetic variations are generally part of the material and manufacturing character and do not necessarily indicate a defect.

Always place burning candles or incense on a stable, heat-resistant surface and keep them away from curtains, paper, fabrics and other combustible materials.

Never leave an open flame unattended. Keep products away from children and pets and follow the instructions supplied with the product.

Use electrical fragrance products only as described in the product instructions and with the appropriate power source or voltage specification.

Keep electrical components away from water, do not immerse the unit, and discontinue use if the cord, plug or device appears damaged.

If fragrance liquid arrives leaking or the container is damaged, please photograph the outer package, internal packaging and affected product before disposal.

Send the images together with your order number to service@coraliex.com so we can review the issue.

Eligible products may be returned within 30 calendar days after confirmed delivery.

The product must satisfy the applicable return eligibility requirements.

For preference-based returns, products should generally be unused, complete and returned in suitable condition.

Products that have been burned, filled, significantly used, or opened in a way that affects hygiene, fragrance integrity or resale condition may not qualify for a preference-based return.

This does not affect your ability to contact us about a product that arrived damaged, defective or incorrect.

Email service@coraliex.com with your order number, the item you wish to return, the reason for the return and photographs or videos where relevant.

Please do not send products to our registered business address unless customer support specifically instructs you to do so.

For preference-based returns, customers are generally responsible for applicable return shipping costs.

If an item is confirmed to be damaged, defective, incorrect, incomplete or materially different from its description because of a product or fulfillment issue, we will provide an appropriate solution without requiring the customer to bear additional costs resulting from that error.

Approved refunds are issued to the original payment method and are generally processed within 5–10 business days after the returned item has been received, inspected and approved.

Your bank or payment provider may require additional time before the credit appears on your account.

Contact us with your order number and clear photographs or videos of the product, packaging and any visible damage.

After reviewing the issue, we will provide an appropriate replacement, refund or return solution depending on the circumstances.

You may contact us promptly to request cancellation before fulfillment begins.

Cancellation cannot be guaranteed once fulfillment has started. No cancellation fee is charged when an order is successfully canceled before fulfillment.

Email: service@coraliex.com

Phone: +86 18718040454

Customer service hours: 8:00 AM–6:00 PM China Standard Time (UTC+8) .